Here are practical answers about the catalog, delivery, returns, payment, support, and cookies.
Last updated: August 31, 2026
What products are offered?
The catalog includes hydration bottles, flavor cartridges, starter kits, accessories, and bundles.
Is shipping free?
Checkout shows whether the order qualifies for free shipping.
How long does an order take?
Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days of delivery or transit.
Can I return an item because I changed my mind or selected the wrong product?
Yes. Defective and non-defective returns and exchanges are accepted when requested within 30 days after delivery. A non-defective item must be new, unused, in original condition, and retain its packaging, tags, and accessories.
How is a mailed return sent?
Request authorization first. Use the free return label included in the package. No restocking fee is charged, and an exchange depends on available inventory.
What if an item is damaged, defective, wrong, or incomplete?
Provide the order number, checkout email, explanation, and suitable photos or video of the item and packaging.
When is an approved refund processed?
It is returned to the original payment method and processed within 10 days after approval.
Which payment methods are supported?
The live checkout page displays the credit, debit, or other payment methods that are currently enabled and subject to authorization.
How can support be reached?
Use the contact details at the end of this page. Complete policy pages are linked in the footer.
Are cookies or measurement tools used?
Necessary cookies support operation and security. Optional analytics, advertising-effectiveness, and similar tools may be used when enabled.
Contact
Email: pauloferrombl3006@gmail.com
Mailing address: 525 N 1st St, Abbotsford, WI, 54405, United States
Phone: 505-601-3326